Privacy Policy

Effective Date: 2026/05/02

At Pixeleyes Ltd, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information in compliance with New Zealand's privacy laws, including the Privacy Act 2020.

1. Information We Collect

We collect only the following types of personal information:

• Email Address: We collect your email address when you subscribe to our services, register for an account, or contact us via email.
• Name: We collect your name when you provide it in correspondence, such as support requests or inquiries.
• Support-Related Data: If you contact us for support, we may collect details related to the nature of your inquiry, the data provided in your support emails, and any follow-up information necessary to resolve the issue.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries or support requests.
• Customer Support: To provide assistance and resolve issues related to our services.
• Improvement of Services: To help us improve our customer service by understanding the types of questions or issues that arise.

3. How We Protect Your Information

We take reasonable steps to protect the security of your personal information. We implement appropriate physical, technical, and administrative measures to safeguard the data we collect.

• Encryption: We use encryption to protect your email address and any sensitive information you send us.
• Access Control: Only authorized personnel can access personal information.

4. Data Retention

We will retain your personal information only as long as it is necessary to fulfill the purposes outlined in this privacy policy. When your personal information is no longer needed, we will securely delete or anonymize it.

5. Sharing Your Information

We do not share, sell, or rent your personal information to third parties. We may, however, disclose your information if required by law or in the event of a legal dispute.

6. Your Rights

Under New Zealand's Privacy Act 2020, you have the following rights:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete personal information we hold.
• Request to be Forgotten: You can request that we delete your personal information, subject to any legal obligations we may have to retain certain data.

To exercise any of these rights, please contact us at support@pixeleyes.co.nz.

7. Cookies and Tracking

We use cookies and track your online activity on our website for analytics purposes.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. If we make any changes, we will post the updated policy on this page, and the "Effective Date" at the top will be updated accordingly.

9. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at support@pixeleyes.co.nz